Contact Support

Try This First

Before reaching out, please try the following steps to diagnose and potentially resolve your issue:

  • Diagnostics Pages: Visit the diagnostics pages on your deployment to check for common issues.
    • For Imageflow users: Access [yourdomain]/imageflow.debug
    • For ImageResizer users: Access [yourdomain]/resizer.debug

These pages provide self-diagnostic information that may help you identify and fix problems quickly.

Reporting Bugs on GitHub

If you believe you’ve found a bug, please report it on our GitHub repositories:

When reporting a bug, please include:

  • A detailed description of the issue
  • Steps to reproduce the problem
  • Any error messages or logs
  • Output from the diagnostics page (/imageflow.debug or /resizer.debug)

Support Options

For Customers with a Support Contract

If you have a support contract with us, you are entitled to priority support from our development team.

  • Verify Your Contract: Check your invoices or log in to your account portal to verify your support plan.
  • Support Plans: Details about our support plans are available on our Support & Pricing page.

How to Contact Support

  • Email: support@imazen.io
  • Emergency Support Phone: Refer to your support contract documentation or account portal for the emergency contact number.

When contacting support, please include:

  1. Company Name and Support Plan Tier
  2. Detailed Description of the issue and what you’ve tried
  3. Diagnostics Output: Attach the output from the diagnostics page (/imageflow.debug or /resizer.debug)
  4. Callback Information: Provide a callback phone number, including your time zone and business hours

Free Support

For users without a support contract, we offer the following support options:

Please note that while we want to assist all users, free support is not guaranteed, and we may not be able to help with custom closed-source coding or integration questions.

Sales Support

For sales inquiries, licensing questions, or to discuss upgrading your support plan, please contact our sales team:

Our sales team can assist with:

  • Understanding our products and services
  • Choosing the right support plan for your needs
  • Billing and licensing inquiries

Mailing Address

Imazen LLC 2093 PHILADELPHIA PIKE #1555 CLAYMONT, DE 19703

Thank you for using our products! We are committed to providing excellent support and welcome your feedback and suggestions.